Privacy Policy

Your privacy is important to us. This privacy policy applies to your use of the Service Improvement Manager online service (“Service”) provided by Solisma Pty. Ltd. (“Solisma”) at Service-Improvement.com (“Website”).

We are committed to protecting the privacy of your data, and developing technology that gives you the most powerful and secure tools. When you register for the Service, you are given an account with a sub-domain of service-improvement.com of your choosing (your “Account”). All information you enter on the Website and your Account is subject to this privacy policy.

Information Collection and Usage

We require customers who register for a Service to provide us with contact information, such as their full name, company name, address, phone number, and e-mail address, and financial information for paid versions of the Service, such as billing name and address, and a credit card number. Additionally, we automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page you request.

Information entered by you and all users of your Account is secure and confidential, and we will not share, review, distribute, or print any of the data on your Account. Certain records may be viewed by select staff only for the purpose of resolving a technical problem or as may be required by law in response to a subpoena. We will never sell or share any personal or company information with any third parties or other Accounts. All information you enter on your Account is private to you and any users to whom you grant access. You or an Account administrator may update or correct your personal or company information at any time. Personal information in your Account is permanently deleted when you remove a user account. All personal and company information in your Account will be permanently deleted upon termination of your Account.

We may collect certain information from visitors to the Website and users of the Service, such as Internet addresses. This information is logged to help diagnose technical problems and prevent security breaches.

As we continue to develop our business, we may participate in corporate transactions such as mergers and acquisitions, and it is possible that another company may acquire Solisma or its business assets in the future. In such cases, user information may be shared with the acquirer and/or other reputable parties involved in those transactions. Users will be notified in advance via email or a prominent notice on our Web site if information is transferred and becomes subject to a different privacy policy.

Communications

From time-to-time we may contact you relating to:

  • Special offers and updates: We send all new users a welcoming email to verify their new account and to confirm their username and password. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism provided at the bottom of each e-mail.
  • Newsletter: New subscribers may be automatically subscribed to our newsletter. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism provided at the bottom of each e-mail.
  • Service Announcements: On rare occasions it may be necessary to send out a service-related announcement to Account holders and Users to notify them of specific outages or system maintenance. It is generally not possible for users to opt-out of these important service-related communications.
  • Customer Support: We communicate with users on a regular basis in response to user-initiated support requests and issues registered through our customer service portal.

Cookies

The Website uses “cookies” to improve the experience of the Service. A cookie is a text file that is placed on your computer by a Web server, often including an anonymous unique identifier. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Persistent cookies can be removed by following the directions provided in your browser help file.

Cookies may be used if you choose for the Service to remember your login information. However, you are still required to log in to your Account after a certain period of time has elapsed to protect against others accessing your Account contents. Some cookies may be stored by the Service for longer periods, containing information such as preferences on how data should appear on an Account. We do not store any sensitive information such as passwords in cookies with a long expiration period.

Security

We treat the security of your information as a top priority. We use a secure server hosting location, firewall protection, controlled access and secure data storage to protect your data. We also limit access to your data to employees who reasonably need to come into contact with that information to investigate a technical problem. While no system is guaranteed to be completely secure, we work hard to ensure our security measures protect all information in a responsible manner and use the most advanced technologies available today. You can read more about our security guidelines in our Security Statement.

Revisions

We may modify this Privacy Policy at any time, and we will post any new versions on this page. If we make any material changes in the way we use your personal information, we will notify you by sending an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on the Website. Any such changes will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our website. These changes will be effective immediately for new users of the Service.

Please note that at all times you are responsible for updating your personal information to provide us with your most current e-mail address. In the event that the last e-mail you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of the Website and Service following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Questions

If you have any questions about our privacy policy, the information we have collected from you online, the practices of this site, or your dealings with this web site, please contact us:

Postal Address

Solisma Pty. Ltd.
Suite 4, 131 Bulleen Road
Balwyn North VIC 3104, Australia

Telephone: +61 3 9999 8240
Fax: +61 3 9999 8250
Support: Contact Us